FAQS

Payment

How can I pay?


We ask for deposits & hire fees are paid by the hirer via BACS. This enables us to transfer funds back swiftly and with no admin fees.




Can I get a refund if it rains?


On the morning of your hire day, you can cancel your hire up to 2 hours in advance of the hire commence period. This could be in advance of announced bad weather expected in the hire period or another valid reason.

If the machine is transferred to the borrower and issues arise such as bad weather or anything that bears no relevance to the fault of the machine or anything related, we cannot offer you a refund.

It is important to know that should a refund be requested for a valid reason, it will be reviewed on a case by case basis.

If you decide not proceed with your order on hire day, you can defer your order if you do not want to cancel your order.





Using Machines

Can I use the machine in the wet?


Unfortunately, no. If you have started your hire period and it rains, you must not use your machine in the wet to avoid damage.




What is a hirer responsible for?


If you are the hirer of the machine, the ownership and responsibility transfers to the hirer from when the machine is handed to the hirer until the time it is physically handed back to the lender (us). Once the hirer has the machine, the hirer is responsible damage, theft, the health and safety of those around the hirer and any damage to any property if it arises.




What tennis balls can I use?


Pressureless balls are to be used with tennis ball machines. Pressurized balls can damage machines and need to be avoided.

We are able to supply pressureless balls if required for hire only & cost £59 per bag of 72 if required.




Do I get a charger with my machine?


Yes. If you require a charger for long periods, this can be supplied at no extra cost.





Hire Process

What is best way to hire?


Simply text or W/app us on 07717 162581 to arrange a consultation. We speak to all our customers before we hire and can discuss all your requirements on a call.




How old do I need to be to hire?


You need to be 18 or over in order to hire. You can use the machine if you are under 18 but you need to be supervised by the hirer who is 18 years of age at all times and they will be responsible for you and others around you.




What are the terms & conditions?


Our terms & conditions are sent to you for electronic signing and outline our contract with you when you hire. They outline responsibilities by both parties (the hirer & the lender) and are to be signed when you place your order. Our terms and conditions are sent to you to review & sign before you start your hire and are to be signed each time you hire.




Can I hire with another person?


There can only be one hirer & that person pays for the hire session and signs & terms & conditions of hire. You can share the use of the machine with a practice partner, but the hirer is fully liable for problems if they arise. Anyone using the machine under the age of 18 needs full supervision by the hirer & required to be present at all times.




Can I hire for longer periods?


Yes, we can work out reduced rates for a week plus if required.




How do I cancel?


You can cancel your hire up to 2 hours in advance of the hire commence period. This could be in advance of announced bad weather expected in the hire period or another valid reason. If the machine is transferred to the borrower and issues arise such as bad weather or anything that bears no relevance to the fault of the machine or anything related, we cannot offer you a refund. It is important to know that should a refund be requested for a valid reason, it will be reviewed on a case by case basis. If you decide not proceed with your order on hire day, you can defer your order if you do not want to cancel your order.





Health & Safety

What about Covid-19?


Health and Safety come first. Please see our Covid-19 Policy here.




What if the machine presents a fault?


If the machine presents a fault, please refrain from using the machine & call us immediately.




Are machines maintained?


Yes, machines are checked after each hire, cleaned & charged.




What should I never do?


  1. Ensure nobody stands in front of the machine when it is being loaded (on or off)
  2. Keep food, drink & other objects away from the machine.
  3. Do not use pressurized balls in the machine as they can damage the machine.




What are the hirers responsibilities?


As a hirer, you are responsible for the heath & safety of the those around while the machine is in your care. Please ensure that you act responsibly and with a duty of care at all times with the machine to avoid injury and damage. The hirer is responsible for all damages, injury and the health & safety of those around while the machine during the hiring period.





Home Delivery & Collection

How does it work?


Collection and delivery is included in your hire for the non chareable areas listed and charged accordingly for chargeable areas areas.




Does the hirer need to be present?


Yes. When we deliver your machine to your home address, we ask for hirers to present photo ID that you have verified with via Yoti at in the property.




Can I have my machine delivered elsewhere?


Machines are delivered to the hirers home address that was verified at the start of the process.





Security

What happens with my data when I verify?


In order to hire, we may ask you to verify your identity & address. Once your ID is submitted and reviewed on Yoti, this data is flagged to be deleted immediately once we review the Yoti outcome. None of your data is kept on our network & your data is not shared with any third parties after from the Yoti verfication platfirm that you are pointed towards.




Is there a customer charge for ID verification?


No. You do not cover the cost, we do.